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Got a question? You may find the answer in our FAQ below. It covers sizing, fits, shipping, returns, payments, and more to help you decide with confidence. If you still need assistance after reviewing the FAQ, please contact our team and we’ll be happy to help.
How do I choose my size? I’m between two sizes.
Want a sleeker, sculpted look → go smaller.
Prefer comfort/easier breathing or you’re at the top of a range → go larger.
Need help? Message us your bust (cm), height and usual top sizebour team will advise quickly.
What’s the difference between Origins and Sculpt fits?
Origins: soft, breathable, everyday performance; true-to-size with gentle hold.
Sculpt: shaping fabric with firmer compression; closer fit, supportive feel; many customers size up if between sizes.
How do I start a return or exchange?
Before anything else, you must email us at movea1.contact@gmail.com with your order number, item(s), reason, and whether you want a refund or exchange. Wait for our Return Authorisation (RA) and instructions returns sent without an RA may be refused.
Eligibility & steps
- Within 14 days of delivery; item unworn, unwashed, tags/packaging intact (hygiene liners/pads untouched). Final-sale items aren’t eligible.
- Use the label/instructions we provide, pack securely, include the packing slip.
- We process within 3–5 business days of receipt; refunds go to the original payment method; exchanges ship once your return is scanned or received.
- Faulty/incorrect item? Email photos first we’ll prioritise and cover this.
Important: We may decline a return at our reasonable discretion (e.g., outside the 14-day window, worn/washed, damaged, odours/stains/pet hair, tags missing, not in original condition, no proof of purchase, or safety/hygiene concerns). Declined returns may be sent back or incur return shipping.
Do you have a size guide or fit tips?
Yes, our Size Guide includes a measurement chart, fit notes per range, and tips for tall/petite fits. If you’re unsure, send us your measurements and preferred fit (relaxed vs sculpted) and we’ll recommend the best size.
Which payments do you accept? Is checkout secure?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay. Checkout is encrypted (TLS/SSL) and processed by a PCI-DSS compliant provider, your full card details never touch our servers. 3-D Secure/SCA and fraud checks run automatically.